From: "David Gaskin" Bcc: "www.uhad2bthere.co.uk" , "Marlena O'Donnell" , , "Jodie Newman" , , "ann buckle" , "Ashwani Gupta" , "Bob Haggitt" , "david soper" , "gill lovelock" , "Ian Saxton" , "James morrison" , "Maureen Erdwin" , "pat evans" , "Stannard Chris" , "Sue South" , "wok vol" , "Wokingham Ability Partnership" Subject: Fw: Have your say on legislation to support new health and care complaints system Date: Wed, 17 Dec 2008 17:33:03 -0000 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0013_01C9606D.83FD7F20" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.5512 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 This is a multi-part message in MIME format. ------=_NextPart_000_0013_01C9606D.83FD7F20 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Hi ALL WAAG have been informed that the goverment are about to change the = complaints system so Have your say on legislation to support new health = and care complaints. Regards David Gaskin =20 --------------------------------------------------=20 Have your say on legislation to support new health and care complaints = system =20 From 1st April 2009 a single, simpler complaints system will be = introduced for all health and adult social care services in England. = Although these plans have been consulted on already, the Department of = Health would like people's views on the legislation that will be = introduced to support the new approach to complaints handling. =20 =20 Why is the system being reformed =20 Successive reports have found that some complaints take too long to = resolve and services do not systematically try to learn from the = important feedback that complaints offer. In addition, there is evidence = that some people do not complain because they either do not know how to = or believe doing so will not result in any action. =20 The new arrangements introduced will encourage an approach that aims to = resolve complaints more effectively and ensure that opportunities for = services to learn and improve are not lost. =20 =20 Have your say =20 A document called 'Reform of health and social care complaints: Proposed = changes to the legislative framework' has been published. The document = further provides details on the legislation and a response form people = can use to feedback their views. =20 The Department of Health is also hosting a series of events during = December, to allow health and social care staff, as well as the public = offer their views on the proposed new complaints arrangements.=20 =20 =20 Further information =20 All comments have to be with the Department by 6th January 2009. For = further information visit: http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_091505=20 --------------------------------------------------=20 =20 Help and Care The Pokesdown Centre 896 Christchurch Road Bournemouth Dorset=20 BH7 6DL =20 Tel: 0845 4500 418 =20 Help and Care is a Company limited by guarantee. Registered in England = and Wales. Registered Company No. 3187574 Registered Charity No. 1055056 =20 Disclaimer The information in this email is confidential and is intended solely for = the use of the addressee. If you are not the intended recipient of this = email you have received it in error and any disclosure, copying or = distribution is strictly prohibited. In this case please return the = message to the sender. Internet communications are not always secure, therefore nothing in this = email amounts to a contractual commitment on the part of Help and Care = unless confirmed in writing and signed by the Chief Executive. ------=_NextPart_000_0013_01C9606D.83FD7F20 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
 
Hi ALL
WAAG have been informed that the goverment are about to change the=20 complaints system so Have your say on legislation to support = new=20 health and care complaints.
Regards
David Gaskin

 

-------------------------------------------------= - 

Have your = say on=20 legislation to support new health and care complaints = system

 

From = 1st=20 April 2009 a single, simpler complaints system will be introduced = for all=20 health and adult social care services in England. Although these plans = have been=20 consulted on already, the Department of Health would like people=92s = views on the=20 legislation that will be introduced to support the new approach to = complaints=20 handling.

 

 

Why is = the system=20 being reformed

 

Successive reports=20 have found that some complaints take too long to resolve and services do = not=20 systematically try to learn from the important feedback that complaints = offer.=20 In addition, there is evidence that some people do not complain because = they=20 either do not know how to or believe doing so will not result in any=20 action.

 

The new=20 arrangements introduced will encourage an approach that aims to resolve=20 complaints more effectively and ensure that opportunities for services = to learn=20 and improve are not lost.

 

 

Have your = say

 

A = document called=20 =91Reform of health and social care complaints: Proposed changes to the=20 legislative framework=92 has been published. The document further = provides details=20 on the legislation and a response form people can use to feedback their=20 views.

 

The = Department of=20 Health is also hosting a series of events during December, to allow = health and=20 social care staff, as well as the public offer their views on the = proposed new=20 complaints arrangements.

 

 

Further=20 information

 

All = comments have=20 to be with the Department by 6th January 2009.  For = further=20 information visit:

http://www.dh.gov.uk/en/Consultations/Liveconsultations/DH_091505=20

-------------------------------------------------= - 

 

 

 

Help and=20 Care

The Pokesdown = Centre

896 Christchurch=20 Road<= /I>

Bournemouth

Dorset=20

BH7 6DL  =

Tel: 0845 = 4500=20 418

 

Help and Care = is a=20 Company limited by guarantee.  Registered in England and=20 Wales.

Registered = Company No.=20 3187574  Registered Charity No. = 1055056

 

Disclaimer

The=20 information in this email is confidential and is intended solely for the = use of=20 the addressee. If you are not the intended recipient of this email you = have=20 received it in error and any disclosure, copying or distribution is = strictly=20 prohibited. In this case please return the message to the=20 sender.

Internet=20 communications are not always secure, therefore nothing in this email = amounts to=20 a contractual commitment on the part of Help and Care unless confirmed = in=20 writing and signed by the Chief Executive.

------=_NextPart_000_0013_01C9606D.83FD7F20--